When you are setting up an eCommerce website, you may think that providing a phone number is an unnecessary expense and bother; however, there are many good reasons for including a phone contact. Among them are trust building and providing excellent customer service. Both of these are very necessary components to successful eCommerce. In this article we will discuss some of the ups and downs of offering phone support for your eCommerce site. We will also discuss some valuable alternatives for doing so. Read on to learn more.
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